IMMICASEYour clients do not all work in English
A client portal only saves you time if the client can actually use it. Immicase's portal runs in English, French, Spanish — switchable per client, so your firm does not have to operate bilingually to serve bilingual clients.
An English-only portal quietly becomes a phone call
The point of a client portal is that the client serves themselves: they see what is outstanding, upload it, and check status without calling you. Every one of those steps depends on them being able to read the screen.
When they cannot, the portal does not fail loudly. It just goes unused. The documents arrive by email instead, the status questions come by phone, and you are back to the workload the portal was supposed to remove — while still paying for it. A client who is hesitant in English is also likelier to send the wrong document, or to delay sending anything at all because they are not certain what was asked for.
What runs in 3 languages, and what does not
We would rather be exact than impressive here, because “the platform is multilingual” is the kind of claim that falls apart on the first demo.
In English, French, Spanish
- The client-facing portal interface
- Document request lists and their statuses
- Upload instructions and confirmations
- Case status as the client sees it
- Questionnaires you send for the client to complete
In English, or whatever you write
- The consultant workspace your team works in is English
- Retainers, invoices and email templates are authored by your firm — keep an English set and a French set and pick per client
- Official IRCC forms are the government's own documents, in the languages IRCC publishes them
- Anything you type yourself is in the language you typed it
In other words: the person who needs the translation is the client, and that is where it is. Your team keeps working in one interface rather than switching languages all day.
Set per client, not per firm
Language is a property of the client, not a setting you flip for the whole practice. A firm serving mostly English-speaking clients can still hand a French-speaking family a portal that reads properly, without any of its consultants working in French.
That matters for the common case: a practice that is not bilingual, but whose clients sometimes are. You do not need to hire differently to stop losing those files to a competitor who can serve them.
Francophone clients outside Quebec
New Brunswick is officially bilingual, and francophone immigration streams exist across Ontario, Manitoba and the Atlantic provinces. A firm in Toronto may serve a French-speaking family from Moncton in the same week as an English-speaking one.
Quebec-bound applicants
Clients heading to Quebec are often more comfortable in French long before they arrive. Serving them in English adds friction at exactly the moment you are asking for sensitive documents.
Spanish-speaking applicants
Latin America is a substantial and growing source of applicants to Canada. For many, Spanish is the language they read a bank statement or a medical instruction in — not their second or third language.
Families where languages differ
A principal applicant may be comfortable in English while a spouse or parent is not. Per-client language means the person actually uploading the documents reads the instructions in their own language.
If you practise Quebec immigration
A French portal is not the same thing as Quebec stream support, so here is the honest position. Immicase covers 11 federal immigration streams and serves French-speaking clients well. It does not currently model Quebec-specific selection workflows — the CSQ, Arrima or the PEQ — as dedicated streams with their own milestones. Those files can be tracked under the Other stream with milestones you define.
If federal work is the bulk of your practice and French is about your clients, this fits. If Quebec selection is your practice, say so on a demo and we will tell you plainly whether we are the right tool yet.
Serve clients in the language they actually read
A portal in English, French and Spanish, set per client — plus IRCC case tracking, document checklists and deadline alerts in one Canadian-hosted platform.
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